FAQs
Frequently Asked Questions
We Myna smart strive to educate our customers, both potential and current, on the purchase, operation, and maintenance of our pet smart products. We have gathered our most frequently asked questions (FAQs) into categories for your convenience. However, if you still can't find an answer to your question, please contact us at support@mynapet.com.
Are you Manufacturer or Trader?
We are a manufacturer located in Dongguan China.
What is your MOQ?
Usually, our MOQ is 100 pcs per item, but we also accept mixed batches. Please let us know how many pieces you want and we will calculate the actual cost. Looking forward to having long-term cooperation with you after you checking the quality of your products.
Can I get samples?
Of course, You usually need to pay a sample charge, but the sample charge will be refunded for the batch orders.
How long is the lead time?
3~5 days for stocked products. 14~25 days for OEM and ODM, it depends on whether the design needs new models, material, etc.
How about the shipping cost?
The small packages will be shipped by air post and express. Large packages will be shipped by sea or train.
What are the payment options?
We accept most major credit cards, western union. If you are issuing a Purchase order and pay for them by T/T, please contact us directly.
Can I get samples?
Yes,please feel free to contact our service center for the sample order.
Message
If you have any suggestions or question for us.Please contact us.